We’ve made it even easier for payers to complete payments and keep you informed—right from the FlexPay portal. Here's a breakdown of the new tools now available to payers when reviewing invoices.
✅ What's New for Payers
Payers can now:
1. Record Intent to Pay
If they’re not ready to pay immediately, payers can now:
Choose their planned payment date
Select their payment method
Leave a custom message
This intent is automatically:
Sent to the agency contact
Recorded directly on the invoice
This helps reduce back-and-forth and keeps everyone aligned.
2. Mark an Invoice as Paid
If a payer has already completed a payment outside of Gigwell:
They can report the date paid, payment method, and even upload a receipt
This gets recorded for your reference and tagged to the invoice
🆘 Built-in Payment Help for Payers
Payers also now have access to a “Payment Help” menu, offering the following options:
I have questions about the invoice or the booking
→ Opens a message box so they can contact you directly.I am missing a payment method
→ Lets them notify you if they need an option you haven't enabled (e.g., PayPal).I already paid this invoice
→ Allows them to submit proof of payment, payment method, and date.I want to record my intent to pay
→ Lets them log or update payment plans, so you stay informed.I have technical issues with this payment
→ Connects them directly with Gigwell Support for troubleshooting.
📬 What You’ll See
When a payer takes any of the above actions:
You’ll receive a notification via email
The action is also logged on the invoice in your Gigwell dashboard
This ensures you're never in the dark about payment status—and can confidently move forward with the booking.
If you have questions, please contact support@gigwell.com