To add withholdings to a booking go to the Terms > Offer tab and click "Add Withholdings Group" at the bottom.

The first row will allow you to select who the income tax applies to (Agency or Artist) and who the withholding agent is (Agency, Buyer, or Artist).

You can also select if the withholding tax applies to the artist fee, booking fee, or expenses altogether or independently and if it applies before or after sales tax.

Note: If your commission (Booking Fee) is taken out of the Gross, you must leave the Artist Fee and Booking Fee check on.

Many countries allow you to deduct a percentage of the fee before applying the withholding tax. This is often called "Allowance" or "Insurance" (Social Security Insurance).

Some countries also require a surcharge of the withholding amount, often called "Solidarity Tax."

To apply a deduction or allowance, click the three dots at the top right of the withholding box, then click Add Deduction.

To insert a surcharge, click "Add Surcharge" within the withholding tax row.

If you find yourself using a withholding setting regularly, you can save this preset for future use by clicking "Save Setting" then naming the setting.

To implement the setting to future bookings, click "Load Settings" and a list of your saved presets will pop up.

To manage your Withholding Presets click the cogwheel at the bottom right of the pop-up window.

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Withholding (WHT, retención) is tax deducted from what is paid out, rather than added on top like sales tax. Gigwell takes the components you ticked in the Withholdings Group, applies any Deduction/Allowance or Surcharge you added, then applies the percentage — either to the pre-tax amount or the tax-inclusive amount, depending on whether the withholding is set to apply before or after sales tax.

Example — withholding on the artist fee only, before sales tax: Guarantee 10,000, commission 10% → Booking Fee 1,000, Artist Fee 9,000. Sales tax 10% exclusive on both lines → 900 and 100. Withholding 15%, Artist Fee ticked only, applied before sales tax: WHT = 15% × 9,000 = 1,350. Artist fee invoice: 9,000 + 900 − 1,350 = 8,550 payable. Booking fee invoice: 1,000 + 100 = 1,100 payable, nothing withheld.

If the same withholding is set to apply after sales tax instead, the base becomes the tax-inclusive line — 9,900 and 1,100 — giving 1,485 and 165, a materially larger deduction. It's worth confirming with the buyer which basis they're actually applying. Small differences of a fraction of a unit are rounding — each line is stored to two decimals and downstream figures follow the rounded value.

Withholding is percentage-only — there is no field for a fixed cash amount. If a set sum needs to come off, or part of the fee should sit outside the withholding base, use a Deduction/Allowance instead: open the three-dots menu inside the withholding box and choose Deduction/Allowance. It reduces the base before the percentage is applied, giving a tax-free band. Surcharges are in the same menu and work the opposite way, increasing the base before the percentage applies.

Worked example: Artist Fee 9,000, withholding 15%. Without a deduction: 15% × 9,000 = 1,350. Add a Deduction/Allowance of 1,000 → base becomes 8,000. Withholding is now 15% × 8,000 = 1,200. If you need an exact cash figure withheld, work backwards: set the deduction so the percentage lands on the number you want.

Not directly. Buyouts sit outside Gigwell's withholding engine entirely, so ticking components in the Withholdings Group never brings them in. Costs/Expenses are different — those can be brought into the base by ticking the Costs-Expenses checkbox; only buyouts are structurally excluded.

Workaround: enter the buyout as normal, then add a second buyout line with the same title and a negative amount equal to the withholding you need taken off. The two lines net down to the amount actually payable. Because the second line is a manual entry, it won't move if you later change the withholding percentage — update it by hand if the rate changes.

If withholding comes off the artist fee invoice but the booking fee invoice shows a Less WHT line of 0, the withholding is almost certainly scoped to the artist fee only. The three component checkboxes — Artist Fee, Booking Fee and Costs/Expenses — are independent, so ticking one doesn't cover the others. Tick Booking Fee as well, save, then regenerate the invoice — withholding never renders in the Terms view, only on invoices generated from Payments. If the two components need different rates, create two separate withholding entries, each scoped and rated separately.

If the scope is correct and the line still reads zero, check the invoice template — one without withholding columns renders a zero line regardless of the booking's configuration. Also check whether the invoice was already created before the setting changed; tax and withholding fields lock once an invoice references them.

Yes. Withholding is apportioned across whichever invoices carry the affected component. Structure the payment plan so the component you want withheld sits on one invoice only — for example, make the deposit the booking fee and the balance the artist fee — then scope the withholding to match in the Withholdings Group, save, and regenerate. One invoice cannot carry two payment due dates, so a deposit and a balance are always separate documents; if either invoice has already been created, the tax and withholding fields are locked and need unlocking first by zeroing the items out under Edit → Items.

Withholding only populates the settlement's withholding column when it's entered in the Withholdings Group on Terms → Offer. Entered anywhere else — most often logged as an artist expense instead — it won't flow through. An expense line doesn't feed the withholding column; a withholding logged that way displays as reimbursed to the agency on the artist statement, which is a display convention, not the agency withholding money from the artist.

If it's set correctly in the Withholdings Group and still missing, the invoice was likely created before the withholding was added — withholding can't be added to an invoice after it exists. If the invoice is still a draft, delete and recreate it. If already created, zero the items out under Edit → Items to unlock the fields, enter the withholding, then re-enter the amounts, checking them line by line against the original before saving. A withholding deduction can't be applied to only one invoice in a payment plan — it applies across the plan.

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To add withholdings to a booking go to the Terms > Offer tab and click "Add Withholding Group" at the bottom.

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The first row will allow you to select who the income tax applies to (Agency or Artist) and who the withholding agent is (Agency, Buyer, or Artist).

You can also select if the withholding tax applies to the artist fee, booking fee, or expenses altogether or independently and if it applies before or after sales tax.

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If you have any questions or need additional help, please reach out to support@gigwell.com or use the chat widget on your screen.