The Gigwell Analytics Suite provides significant value to agency owners and anyone focused on efficiency. We created these tools to provide a detailed view into agency operations and track the metrics that matter to agencies.
Our search capabilities allow precise filtering and deeper analytics to narrow down exactly what you are looking for. Agents will also have access to their own personal analytics to better understand how they are tracking.
Top-level Numbers
The top-level numbers show your potential (including back-end deal averages), paid, unpaid, and not-yet-invoiced totals.
Total Potential: Total amount including any type of potential bonuses/walkouts. For instance, a $1000 Guarantee + 90% of the Door booking will include the $1000 guarantee, plus the walkout potential based on ticket estimates.
Total Actuals: Total actuals are Guarantees plus ticket actuals (finals collected)
Paid: Paid or recorded invoices
Billed: Issued or Billed invoices
Unbilled: Draft invoices or uncreated
Leaderboards
Leaderboards rank performance across your agency.
Agents see only the booking fee on their own bookings.
Owners can see the agency and artist performance-fee views.
Viewing agency-wide analytics
Two different things cause this, and it's worth ruling out the first one before assuming it's a permission problem. Analytics is filtered to the signed-in user by default, so even an Agent Owner sees only their own figures until they clear that filter.
Clear the filter first
Open Analytics.
Look at the filters along the top of the page.
Find your own name in the user or agent filter and clear it.
The figures should redraw across everyone you have visibility of.
This is the step most people miss, and for an Agent Owner it's usually the whole fix.
If you still only see your own bookings
Then it's your role. The Agent role is limited to that agent's own bookings and analytics by design — clearing the filter won't reveal anyone else's numbers. Agency-wide figures require the Agent Owner role.
An Agent Owner at your agency can change this: Settings → Manage Subscription → Agents, select the user, set the role to Agent Owner, and save. If nobody at your agency can make that change, message us from the messenger and we'll take care of it.
Good to know
Agent Owner exposes all agency financials, not just analytics. It's the right role for a principal or head of agency, and usually not for a single agent who just wants a broader dashboard.
If you're seeing two presets that appear to show the same data, that's because presets come in personal and shared/agency kinds. Check which one you're looking at.
Assistant and Reporting roles also can't see agency-wide figures.
If you want somebody to read agency numbers without giving them Owner, a saved report under Reports, filtered and shared each period, is often a better fit.
If you have any questions or need additional help, please reach out to support@gigwell.com or use the chat widget on your screen.