Manage Subscription

How to add new users, update your billing information, payment methods, download your invoices or cancel your subscription

Antonio Sierra avatar
Written by Antonio Sierra
Updated over a week ago

To add or remove users go to Account Settings > Manage Subscription > Agents.
Click "Add Agent or Assistant" to add new users. If your plan does not allow new users, it will prompt you to add new user for an additional, prorated amount. 

To deactivate a user, click the blue check next to their role. 

You can change the role of a user at any time. The roles are: 

"Agent, Owner" - This role can do anything 'Agent' role can do and has full visibility into financials and analytics across the agency. Can also connect third party integrations (Stripe, Google, etc).

"Agent" - This role has access to their own analytics. Can create and manage bookings, logistics and advancing. 

"Assistant" - This role has access the same access as the Agent, however, they are non-commissioned users. You won't be able to split the booking fee with these users.

To update your billing information, cancel or put the account on hold, or download invoices go to Account Settings > Manage Subscription > Account

If you can't see the "Manage Subscription" tab on your agency settings, please check the Settings tab by the integrations section. 

If you need to cancel your Gigwell account, please email and tell us what went wrong.

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