This feature makes it easy for agents and artists to respond to booking offers directly from their email—no login required. Whenever a buyer, talent buyer, or venue sends an offer, the recipient can review it and choose to accept it, reject it, or leave a comment or revision request right from the email itself.
How the Offer Response Experience Works
Once this feature is enabled, every offer email includes a Respond button. When an agent or artist clicks that button, they’re taken to a simple response screen where they can accept the offer, reject it, or leave comments. As soon as they submit their response, the offer status updates automatically in the system, and the activity is logged on the booking with a timestamp.
Enabling Offer Responses by Email
Before recipients can respond to offers, there are a couple of settings you’ll want to confirm.
Start by clicking Settings in the top‑right corner of your account. From there, go to Documents and Templates, then open the Preferences section.
Under Emails, locate the Offer Sheet email. This email must be assigned the Messaging with Branding – Call to Action template. This is what adds the interactive buttons—without it, recipients won’t see the option to respond.
Next, look for the Canned Message field. This should be restored to the default Offer Sheet message. If it’s been customized, click the Restore Default icon in the top‑right corner of the message box. Once those settings are saved, you’re all set.
Sending an Offer
When you’re ready to send an offer, create it as you normally would. Open the offer, generate the offer sheet, and send it.
If your account has the Send offer to artist feature enabled (currently in beta), the system will automatically send the offer to the artist members. You’ll also see an artist communication channel appear on the left‑hand side of the booking so you can track the conversation.
If that feature isn’t enabled on your account, the offer will default to the agency or agent managing the artist. The experience for the recipient is the same—they’ll still receive the interactive email and be able to respond directly from it.
What the Artist or Agent Sees
When the recipient opens the offer email, they’ll see the offer details along with a Respond button. Clicking that button gives them three clear options: accept the offer, reject the offer, or leave comments or requested revisions.
Once they submit their response, it’s recorded immediately.
What Happens After a Response
After an offer is accepted, rejected, or commented on, the offer status updates right away. If you open the booking and look under the Artist tab, you’ll see the original email that was sent, followed by a system message showing the response and the exact time it was submitted.
This makes it easy to see who responded, how they responded, and when.
Sending Offers Directly to Artists
By default, offers are sent to agencies or agents. If you’d prefer to send offers directly to artists instead, our support team can enable this feature for your account.
Just email support@gigwell.com, and we’ll take care of the rest.
Questions?
If you have questions about setting this up or want help making sure your emails are configured correctly, reach out to support anytime. We’re happy to help.