If the payment was made outside of Gigwell (Stripe and Paypal), you must record the payment manually. This applies to payments made for the agency or the artist.
Once you issue the invoice to the buyer and collect the payment. You must go to Payment > Invoices > Open the invoice and click Record Payment
You'll have the option to add a date, payment method, reference code, notes, and attachments.
If the artist issued their own invoice, you still need to created an invoice draft to be able to record the payment. This invoice won't count towards your invoice collection.
Recording the payment, you will need to select "Collected by Artist"
Once the payment is recorded, you'll see a summary of the recorded payment with downloadable documents.