What is Stripe?
Stripe is a quick and secure way to accept credit card and debit card and ACH payments online. With our integration with Stripe, you can process payments almost instantly. Learn more at www.stripe.com

Is Stripe secure?
Stripe exceeds the most stringent industry standards for security. Click here to learn more about Stripe's secure infrastructure.

How Does Stripe Process Payments?
Stripe processes all transactions for you. Once your Stripe account is integrated into your account, you can accept payments immediately.
Funds are added to your bank account on a seven-day rolling basis. A two-day transfer may be possible after your first transfer. Visit Stripe's documentation for more information.

How does Stripe transfer money to my account?
Stripe adds funds to your bank account on rolling basis. You can set the frequency of these transfers in the Transfers tab of your Stripe dashboard. From there, you can also view all transfers from Stripe to your bank account. To learn more, visit Stripe's documentation on transfers.

Is Stripe PCI-Compliant?
Yes. Stripe is certified as a PCI Level 1 Service Provider. To learn more, visit their documentation on their security practices.

Will fraudulent cards be rejected?
Stripe maintains fraud prevention by detecting suspicious activity, such as repeated orders, and rejects the transaction. Additionally, Stripe works with its financial partners and credit card networks to monitor fraud globally. To learn more, visit Stripe's documentation on how they prevent fraud.

What are Stripe's merchant processing fees?

United States
2.9% + 30 cents per successful transaction (More)
United Kingdom
1.9% + 20 pence (for UK-issued cards) per successful transaction
2.9% + 20 pence (for international cards) per successful transaction (More)
Ireland
2.4% + 24 cents per successful transaction + Value Added Tax (VAT) (More)
Australia
1.75% + 30 cents for domestic cards and 2.9% + 30 cents for American Express or international cards. (More)

If you don't see your country listed above, click here for more details.

Refunds
Refunds are free. If you refund an order, the transaction fee for the charge will be refunded in your account.

Visit Stripe's support site here, or click here to view their FAQ for more information. You can email Stripe directly at support@stripe.com.

How does Stripe handle disputes?
Gigwell isn't responsible for disputes of payments. All disputes will be handled by Stripe directly. For more information on how Stripe handles disputes, visit their documentation.

What countries does Stripe support?
With Stripe, you can accept payments from almost any credit card and debit card, no matter where your customer lives. In order to accept payments with Stripe, however, you or your business must be based in one of the countries

Stripe supports:

  • Australia
  • Austria
  • Belgium
  • Brazil
  • Canada
  • Denmark
  • Finland
  • France
  • Hong Kong
  • Ireland
  • Italy
  • Japan
  • Luxembourg
  • México
  • Netherlands
  • New Zealand
  • Norway
  • Portugal
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States

Stripe is currently in private beta for businesses in Switzerland.
If you have a Stripe-supported bank account, then you can accept payments from international customers.

For more information go to Stripe's beta countries.

Which currencies can I use?
The available currencies depend on where your connected bank account is located. U.S., U.K., Australian, Irish, and European bank accounts let you select from the listed currencies:

  • USD (US dollars)
  • AUD (Australian dollars)
  • CAD (Canadian dollars)
  • CHF (Swiss franc)
  • EUR (Euro)
  • GBP (British pound)
  • Canadian bank accounts only support USD and CAD

Stripe charges a conversion fee for charges in a currency not associated with your bank account. The conversion fee varies, but it's about 2% on top of the regular transaction fees. To learn about this, visit Stripe's documentation.

To avoid this fee, you can connect a bank account from the country whose currency you're using and funds in that currency will go to that account with no conversion fee.

How do I get started with Stripe?
Connect your Gigwell account to Stripe in your account settings. To learn more, visit Connecting Stripe.

Do promoters need a Stripe account to book an artist?
No. All they need is a valid credit card or debit card with the Visa or Mastercard logo. For more on which cards and payment types are accepted with Stripe, visit Which cards and payment types can I accept with Stripe. 

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