Does Gigwell support wire transfers?
Gigwell supports ACH (Automated Clearing House) bank transfers between US bank accounts. If wire transfers are your preferred method of payment, you can still manually record your payments. Click here for more details on your manual payment instructions.
How long does it take to verify a payment?
For PayPal and credit cards, verification will happen instantly.
With ACH bank transfers is instant with 'Instant Verification' or it can take between 3-5 business days with micro-deposit verification. If it's your first time using ACH, you will be prompted to verify your account using micro transactions. This could take an additional 3-5 days to verify your account.
CURRENCY & TAX IDs
Can I set a preferred currency for my agency?
Yes. To configure a preferred currency for your agency visit your Agency Settings and scroll to the bottom of the Basic Info tab.
How does the Foreign Exchange Rate Calculator work?
To activate the Foreign Exchange Rate Calculator click the bank icon in the payment screen. The FX module lets you compare two currency exchange rates over a one year period.
Does Gigwell validate VAT Tax IDs?
We currently validate VAT (value added tax) IDs in real time against the EC (european commission) database. Gigwell validates the buyer’s VAT as well as the agency's VAT before any contracts are sent.
I entered the customer’s VAT number, but it was not recognized.
Make sure you validate the customer’s international VAT number instead of their domestic, meaning no country prefix before the ID number. Some member states observe different syntax for their VAT IDs. Visit this page for more on VAT numbers and tax IDs.
💡 FlexPay Portal: New Payer Tools to Streamline Payments
We've made it even easier for payers to complete payments and keep you informed—right from the FlexPay portal. Here's a breakdown of the new tools now available to payers when reviewing invoices.
✅ What's New for Payers
1. Record Intent to Pay
If they're not ready to pay immediately, payers can now:
Choose their planned payment date
Select their payment method
Leave a custom message
This intent is automatically:
Sent to the agency contact
Recorded directly on the invoice
This helps reduce back-and-forth and keeps everyone aligned.
2. Mark an Invoice as Paid
If a payer has already completed a payment outside of Gigwell:
They can report the date paid, payment method, and even upload a receipt
This gets recorded for your reference and tagged to the invoice
3. Approving Recorded Payments
Agents or Assistants can now approve pending payments uploaded by the payer. When a payment is pending approval, both a booking and invoice notification will alert the agent.
You can also use filters on your dashboard and reports for bookings that have unapproved payments.
🆘 Built-in Payment Help for Payers
Payers also now have access to a "Payment Help" menu, offering the following options:
I have questions about the invoice or the booking
→ Opens a message box so they can contact you directly.I am missing a payment method
→ Lets them notify you if they need an option you haven't enabled (e.g., PayPal).I already paid this invoice
→ Allows them to submit proof of payment, payment method, and date.I want to record my intent to pay
→ Lets them log or update payment plans, so you stay informed.I have technical issues with this payment
→ Connects them directly with Gigwell Support for troubleshooting.
📬 What You'll See
When a payer takes any of the above actions:
You'll receive a notification via email
The action is also logged on the invoice in your Gigwell dashboard
This ensures you're never in the dark about payment status—and can confidently move forward with the booking.
Payment methods and fees for buyers
Buyers can pay by card, PayPal or ACH bank transfer through the payment portal, or pay you directly outside Gigwell. Paying through the portal is always optional for them.
Paying by bank transfer in the portal
ACH bank transfer runs through the Stripe connection.
Your buyer opens the payment portal from the invoice you sent them.
They choose Connect Bank Account.
They select their bank and complete the connection.
They confirm the payment.
When they finish, the payment records itself against the invoice — you don't record it by hand.
What the fees are
Fees are shown in the portal before your buyer confirms anything, and that figure is the authoritative one. Processor pricing varies by payment method, by where the payer is, and by account, so it's worth pointing your buyer at the portal rather than quoting a number from memory.
If your buyer would rather not use the portal
They can pay you directly — bank transfer, cheque, cash or e-transfer — and you record it yourself under Payment → Invoices → Record Payment. See the article on recording a payment received outside Gigwell.
Your buyer can also self-report an outside payment from the portal, which flags the payment for you but doesn't move money. Confirm it against your bank before you record anything.
Good to know
A payment started in the portal locks the invoice against manual recording, so the same money can't be recorded twice. If you see Record Payment greyed out, that's why — see the article on Record Payment being greyed out.
A card or PayPal payment taken through the portal can't be voided or refunded from inside Gigwell. Refunds go through the processor. See the article on undoing or refunding a payment.
There's no accounting-package integration. You can have settlement statements emailed to your accountant automatically under Settings → Notifications — that's a notification trigger rather than a scheduled report.
If you have any questions or need additional help, please reach out to support@gigwell.com or use the chat widget on your screen.