Artist members are attached to a single artist on your roster. They don't use a paid seat, and they only ever see that artist. There are five roles. This is the full reference — use it to work out what your artist, their tour manager or their publicist will actually be able to see.
You assign these under Settings → Roster, by opening the artist and going to Members → Add Members. They don't appear on the agency Members page.
Artist Owner and Artist Management see financial detail by default. The other three don't. Guarantee visibility can be enabled on the other roles through a separate setting if you want it. Which documents each role can download is set in the Document Packets.
Artist Owner
The top artist permission level. Full booking detail including fees, event details, contracts and payments. Can download any document type they're given access to — itineraries, contracts, deal cards — through the Summary View, and can view invoices and contracts on demand on the Dashboard. Which documents count as financial or non-financial is set in the Document Packets.
Can communicate with agents.
Views: Summary tab (as configured), Logistics, Artist & Location, Artist Expenses, Tickets & Merch, Ticket Fees, Buyer Expenses, Buyer Commission.
Edits: Event Name, Event Description, Event Schedule, Artist Notes, Shared Notes, Itinerary, Ticket and RSVP URLs, OnSale Date, Artist Profile.
Can create calendar events.
Has access to Promoter, Producer and other extended booking contacts.
Artist Management
The same permission level as Artist Owner. The distinction is organisational: it separates the artist's lead member from management — tour manager, business manager and so on.
Cannot communicate with agents. This is the only permission difference from Artist Owner.
Views, edits, calendar and extended contacts: identical to Artist Owner.
This is usually the right role for a tour manager who needs the full financial picture but shouldn't be messaging agents directly.
Artist Member
For members who aren't involved in the financial side of bookings but need to be reachable for general logistics.
Can communicate with agents.
Views: Summary tab (as configured), Artist & Location, Tickets & Merch.
Edits: Event Name, Event Description, Event Schedule, Artist Notes, Shared Notes, Itinerary, Ticket and RSVP URLs, OnSale Date, Artist Profile.
Can create calendar events.
Has access to the Production contact by default; more contacts can be added through the Summary View builder.
Can't download contracts or payment documents.
Artist Associate
The lightest role with booking access, for ad-hoc, external or occasional members who need basic event details. Sees only bookings they're directly assigned to, and must be added to each booking manually. Can download non-financial itineraries and deal cards as configured on the Summary View.
Cannot communicate with agents.
Views: Summary tab (as configured).
Can view calendar events but not create them.
Artist Affiliate
Similar to Artist Associate, for publicists, marketing, labels or external teams who are only observing scheduling and logistics. By default can't download any documents. Can't be added to a booking, has no access to conversation information, and can't have commissions or monies allocated to them.
Cannot communicate with agents.
Views: Summary tab (as configured).
Can view calendar events but not create them.
Good to know
No artist role can enter deal information or export itinerary sheets. That needs a paid agency seat — see the article on letting a manager enter deal information.
Financial visibility isn't a hard ceiling. Guarantee visibility can be switched on for roles that don't have it by default, and Document Packets control downloads per role.
Artists and agents don't share the same hold and status options in the mobile app.
If you're looking for these roles on the agency Members page, you won't find them — they only exist inside an artist's Add Members form.
If you have any questions or need additional help, please reach out to support@gigwell.com or use the chat widget on your screen.