Bulk contact work happens in the Google account linked to your organization, not directly in Gigwell. That account is your rolodex — Gigwell reads from it and maps each contact to a corresponding Google Contact.
Import a batch of contacts
Prepare your list as an export from wherever the contacts currently live — another CRM, a spreadsheet, or a different email account.
Import that file into Google Contacts on the account linked to your Gigwell organization.
Before you go any further, de-duplicate by email in Google Contacts. This is the step people skip, and it's the one that causes problems later.
In Gigwell, go to the Contacts tab and click Manage Settings.
Click Import Artists and Agents, then click Confirm Matches.
Open the Contacts tab and spot-check a few of the new records.
Cleaning up duplicates
De-duplicate by email address, not by name. The same person will often appear under a nickname, a stage name, or a company name, so a name-based pass misses most of them — while two cards sharing one email address will block you with an error the next time you try to map that contact.
Do this work in Google Contacts before importing. Once contacts are in Gigwell and mapped, tidying them up is much more involved.
If that doesn't work
If the import runs but no dialog appears, refresh the page, click Clear Cache on the same Manage Settings panel, and run the import again.
If contacts still aren't showing after a Clear Cache and a full re-import, this one needs our team — start a chat from the messenger and we'll sort it out.
Good to know
Don't try to fix an imported contact's name or email by editing it in Gigwell — inline edits don't stick, because of how contacts are mapped. See the article on changing a contact's name or email for the procedure that does work.
Never delete a contact to clean up. Contact records are shared across every booking they appear on and the deletion is not cleanly reversible.