The Gigwell app uses the same login as the web — there's no separate app account and no separate password. Two different problems get reported here: not being able to sign in at all, and signing in fine but not seeing later dates.
If you can't sign in
Check the same email and password work on the web. If they don't, the problem isn't the app — see the article on sign-in problems.
If the app loops back to the sign-in screen after accepting your details, uninstall the app and reinstall it. That clears the stuck session.
Sign in again with the same credentials.
If shows are missing from the app
The app caches a limited window of bookings for offline use, and it defaults to only a few months ahead. Dates beyond that simply aren't downloaded, which looks like missing shows.
Open Account Settings in the app.
Find the offline storage setting.
Change it to All Future.
Pull to refresh, or close and reopen the app.
That's the fix in most cases.
If that doesn't work
Bookings only appear in the app once they've reached the stage your agency pushes to it. If dates are still missing after setting offline storage to All Future and reinstalling, check with your agency that those bookings are confirmed at that stage.
If they are and the dates still don't show, message us from the messenger with the artist, the member's email and role, and which dates are missing.
Good to know
Artists and agents don't have the same hold and status options in the app, so a date visible to an agent on the web may legitimately look different to an artist on the app.
Changing offline storage to All Future means a larger download the first time, so do it on wifi.
Tour IQ is a separate platform with its own login. If the sign-in trouble is with Tour IQ rather than the Gigwell app, see the itineraries and tours articles.
Fixing blank screens in the artist mobile app
If someone on an artist's team opens the mobile app and gets blank or erroring screens — or tells you they can't see the itinerary for a date they're on — this is almost always a permissions setting rather than a fault with the app.
Turn on Summary View for their role
Summary View is the booking overview for artist-side users, and it's set per artist role in your organization's preset permissions.
In your agency's settings, open your organization's preset permissions.
Find the artist role the member holds — Artist Owner, Artist Management, Artist Member, Artist Associate or Artist Affiliate.
Enable Summary View for that role.
Ask the member to close the app fully and reopen it, then check the date again.
Most "I can't see the itinerary" reports resolve here. If you're not sure which role the member holds, check the artist's Members tab under Settings → Roster → the artist.
If that doesn't work
Confirm the member is actually listed on that artist's Members tab. Someone who was never added, or whose contact card went missing, sees nothing.
Ask the member to sign in through the mobile web app in a phone browser instead. If everything shows there, it's an app-side issue rather than a permissions one.
If screens are still blank after enabling Summary View and confirming membership, start a chat from the messenger and we'll take a look. Useful details to have: the member's device model, its operating system version, and the app version. The mobile web app works as a stopgap in the meantime.
Good to know
Pre-release or beta versions of phone operating systems aren't supported, and they're a common cause of blank screens that nothing in your settings will fix. If the member is running one, trying from another device is the quickest way to rule it out before you go further.
What each artist role can see — especially around financial detail and guarantees — is covered in the users and access articles.
If you have any questions or need additional help, please reach out to support@gigwell.com or use the chat widget on your screen.