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Itinerary details missing from Google Calendar

Google Calendar isn't pulling through my itinerary details

Written by Antonio Sierra

Calendar events carry a fixed set of fields. If something isn't appearing in the event, it's usually because that field isn't one of the ones that sync — not because the sync is failing.


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What a calendar event carries

  • Event name

  • Venue name and address

  • Performance time and duration, taken from the Schedule

  • Buyer and contact information

  • Native itinerary entries

That's the full list. No other fields can be added to the event body, and files can't be attached to a calendar event.


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Getting extra detail into the event

  1. Open the booking.

  2. Go to Artist Notes.

  3. Put anything else you need travelling with the event there — parking notes, dressing room detail, day-of instructions.

Artist Notes is the one flexible field that comes through, so it's where anything outside the fixed list belongs.


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Checking your sync settings

  1. Go to Settings → Presets → Events.

  2. Scroll to the bottom of the page — the calendar settings are there.

  3. Adjust what's included and save.


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If that doesn't work

  • Confirm the itinerary actually has entries on it. An empty itinerary produces a bare event with nothing but the basics.

  • Confirm the performance time is set on the Schedule. The event's time and duration come from there, not from a travel or activity entry.

  • Contract phrases don't sync to calendar events at all, so anything written into contract language won't appear.


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Good to know

You can surface a link to the signed contract in the calendar event, but that setting is agency-wide — it applies to every event, and anyone with access to the calendar will be able to open the contracts. Think that through before switching it on.

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