Our latest release includes profile updates to support a wide variety of artists and creators including speakers, influencers, comedians, and more.

Profile headers are now fully customizable with renaming features, new icons, and additional content. These headers can be set as default to all profiles across the roster or you can customize each profile individually with different settings.

To default settings for a new artist on the roster go to Settings > Embed > Profile Embed Settings.

To customize the headers, click the dropdown on any of the header options. You will see a gear icon where you can manage the list, rename headers, enable or hide them, apply a new icon, and create new custom headers. These custom headers can be used for artist criteria like height, eye color, territories, etc.

These headers can also be edited directly on each artist profile under the "Details" section.

You can select up to three header elements to display on the header image using the preset list (Genres, Labels, etc). You have the option to show or hide the icon or label on the header elements for a simpler look.

We've added new social media icons with some of the most popular social media channels including TikTok, Patreon, Douyin, Twitch, Toutiao, and many more.

Note: Instagram is temporarily disabled due to an issue with the API Provider. We’re working with our vendor to get it resolved as soon as possible.

You can also add multiple icons of the same social media if you need to display multiple channels or pages.

We now have a "Reach" metric as a header that uses the aggregate followers/links of selected social media channels to display the artist audience reach. You can also edit the Reach and manually to display a different number than the aggregate.

You can now hyperlink text on artist bios using simple HTML:

<a href="url">link text</a>

You can now manage the roster tags on each artist profile settings tab in addition to the Roster Management tab. This will allow you to save time and easily tag the artist while you add content to the profile.

Learn more about how to segment your roster using tags.

You can now embed Google Videos as long they are publicly shared.

Through the Profile Embed Settings tab, you can default a Booking Form configuration and Event Date Newly for a new artist. They will use these settings until their profile is updated.

If you need to adjust these settings per artist, you can access each profile individually and set its own configuration. For instance, you can have a short version of the booking form and display upcoming and past events on the Artist X profile and use the standard form version and not show the Event Dates on the Artist Y profile.

This will allow you to fully customize each artist profile as you wish.

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Everything that makes up an artist's public page and EPK is edited on the artist profile itself.

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Together, the profile content and the downloadable slots are the artist's EPK.

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The number of downloadable slots is fixed. You get the tech rider and press kit slots, and that's the set — you can't add a third or fourth file slot. If you have additional material to share, put it somewhere else on the profile:

Linking out is usually better than trying to force everything into the two file slots, because you can update the linked document without re-uploading to Gigwell.

Upcoming dates appear on the profile automatically from your bookings, but only dates that are Confirmed and Announced show publicly. If a date you expect to see isn't there, check its status first.

Once the profile is how you want it, see the article on styling the embedded roster for how it appears on your own website.

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Artist team members — managers, tour managers, the artists themselves — are added on the artist's own profile, separately from your agency's users.

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There are five artist roles: Artist Owner, Artist Management, Artist Member, Artist Associate and Artist Affiliate. Artist Owner and Artist Management see financial detail by default; the other three don't, though guarantee visibility can be turned on for them through a separate setting. The users and access articles have the full breakdown of what each role can see and do — worth reading before you pick one, since the role controls whether that person sees money.

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If it still fails after trying a second browser on a fresh session, start a chat from the messenger and we'll sort it out. Having the error text and a screenshot ready will make it quicker.

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One person can be a member on more than one artist profile. If a manager looks after several of your acts, link their existing contact card to each artist rather than creating a new card per artist — separate cards sharing one email address will cause mapping errors.

If someone you added can't see bookings properly in the mobile app, see the article on artist users seeing blank screens — that's a permissions setting, not a membership problem.

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If you have any questions or need additional help, please reach out to support@gigwell.com or use the chat widget on your screen.