If you already collected ticket finals (actuals) and would like to advance your booking from Finals to Scheduled or Complete, go to Terms > Tickets and turn on "Ticket Scaling Actuals are Final."
My booking shows Finals instead of Settlement
If a show has been and gone but the booking is sitting at Finals rather than moving to Settlement, it's because ticket scaling is switched on for that show and the actual ticket counts are still open. Settlement can't calculate until the actuals are closed.
Open the booking and go to the ticket scaling section (Terms > Tickets).
Enter the actual ticket counts for each tier. Planned numbers aren't enough — Settlement needs what really sold.
Switch on Ticket Scaling Actuals are Final.
Save the booking. The stage moves on and settlement figures calculate.
Marking actuals final also unlocks anything else waiting on ticket numbers — bonuses, backend percentages and walkout figures all depend on it.
If you're not ready to close the actuals
You don't have to finalise a show just to see it in your numbers. Settlement reports can be filtered to include Finals, so bookings still waiting on ticket counts appear alongside settled ones. Set the filter to include Finals when you run the report and the show will be in there.
Good to know
Enter actuals per tier, not as one combined number. Tiered pricing is the reason scaling exists, and a single total won't split correctly across the tiers.
Once actuals are final, changing them means reopening the show and recalculating everything downstream — bonuses and settlement included. Get the counts from the venue and check them before you switch the toggle.
If a booking is at Finals and there's no ticket scaling on it at all, that's a different situation. Start a chat from the messenger with the booking details and we'll look at it with you.
How to Mark a Booking Complete
A common mistake is forgetting to send, skip or upload a contract. Many times, bookings don't require a contract, however, people tend to forget to 'Skip' it.
Generally, the process will respect the flow of the booking. Even if the payments are paid/recorded and itinerary issued, the booking will remain in the Request or Terms tab.
If this is the case, please make sure to check the tracking bar from the Buyer tab and also check the contract has been signed, uploaded, or skipped. Once you upload or skip the contract, it will move to Scheduled or Complete.
Similarly if you see a booking with "Deposit" or "Payment." This usually means that you haven't logged the payment for a specific invoice.
If you have any questions or need additional help, please reach out to support@gigwell.com or use the chat widget on your screen.