Yes, you can resend an invite yourself. Missing invites are usually spam filtering or an expired invite rather than anything wrong with the account.
Resend an artist invite
Go to Settings → Roster and open the artist.
Go to the Members tab.
Find the person in the list.
Click the ⋮ menu next to their name.
Choose Resend Invite.
If the email is gone entirely
If the invite was received but the email has since been lost or deleted, and the account is already active, the quickest route is the sign-in page: Forgot your Password?, using the address you invited. That works for any active account and doesn't need a new invite.
If that doesn't work
Check the address on the member record is spelled correctly — a typo is the single most common cause.
Ask your invitee to look in spam and in any quarantine their email provider uses.
If their company filters unknown senders, ask their IT to allow mail from Gigwell.
If it still doesn't arrive, message us from the messenger with the address you're inviting and we'll take care of it.
Good to know
Invites expire after 15 days. If it's been longer than that, resending is the fix — the original link won't work any more.
For an agency member added under Settings → Manage Subscription → Agents, the credentials email works the same way, and Forgot your Password? is also the fastest recovery.
After an email address change, invites and resets go to the new address. If somebody's waiting on an email that never comes, check which address is actually on their record.
