Every agency team member uses a paid seat on your plan. Artist members don't — they're free. This covers how to see your seat count and what happens to billing when you add or remove somebody.
Check your seats
Go to Settings → Manage Subscription.
Your plan shows the number of seats you're paying for.
Open the Agents tab to see who's currently occupying them.
Active members use a seat. Deactivated members don't.
What changes your bill
Adding a member uses a seat, and a pro-rated charge applies for the remainder of your current billing period. The amount depends on your plan and where you are in the cycle — your Manage Subscription page is the place to check it, or message us from the messenger and we'll confirm it before anything changes.
Deactivating a member frees their seat at no cost. Nothing is charged, and the seat becomes available immediately.
Swapping one person for another costs nothing as long as you deactivate first and then add. See the article on removing and replacing a team member.
Good to know
Seats cover agency users only. Artist Owners, Artist Management, Artist Members, Artist Associates and Artist Affiliates are unlimited and free — they're attached to one artist on your roster.
A seat may cover the core suite only rather than every add-on product, depending on your plan. Worth checking before you assume a new user gets everything you have.
An agent can't be listed or named on bookings without a paid seat. There's no free "name only" option.
If you want somebody to read figures without a seat, a saved report under Reports filtered to what they need is often a better fit than another user.
If you'd like to change your seat count on the plan itself rather than just add one person, message us from the messenger and we'll take care of it.