You can bulk add or remove agents for multiple artists at once from your Agency Settings > Roster tab.
First, please select the Artists you would like to manage.
Use the Assign Agent or Assign Assistant buttons if you would like to add the same Agent/Assistant to the selected Artists.
Use the Add to bookings toggle if you would like the Agent to be always added to bookings, regardless of who creates the booking.
Use the Remove Agent/Assistant if you would like to remove a specific Agent/Assistant from the selected Artists.
Giving someone access to more artists or a second roster
There are two different situations here and they work differently. Decide which one you mean first: more artists inside one organization, or access to a second organization.
More artists inside your organization
Agency users are added by an Owner:
Go to Settings.
Open Manage Subscription.
Open Agents.
Add the user and choose their role: Agent Owner (full access, including financials and integrations), Agent, or Assistant (non-commissioned).
The users and access articles carry the full breakdown of what each role can see and do — worth reading before you choose.
Adding a user beyond your plan's seat count triggers a prorated charge on your subscription, so check your seat count first if that matters to you.
Access to a second organization
This isn't something you can switch on yourself. If someone needs access to a second organization — for example, an agent working across two agencies — start a chat from the messenger and we'll set it up. Have the user's email address, the organization they need access to, and the role they should hold ready.
Changing an existing user's role or seat also needs our team, so start a chat for those rather than working around it.
If a new user can't log in
The new user runs password recovery themselves from the login screen — it isn't something you reset on their behalf.
Once they're in, they link the account under Manage Security.
If the login still fails after a password reset, start a chat from the messenger and we'll take a look.
Good to know
Agency users and artist team members are different things. Someone who only needs to see one artist's dates is usually better added as a member on that artist's profile — Settings → Roster → the artist → Members — than given an agency seat. See the article on adding a member to an artist profile.
Roster and Mailbox Restriction
You can restrict the roster mailbox so only assigned agents to a specific artist can view the artist bookings on their dashboard. This option will completely lock down other agents to access the bookings. To enable this, turn on Only assigned members can view bookings.
Agents and Assistants can edit restricted bookings.
This setting will let any users from the agency to edit bookings regardless of the restriction
Agents and Assistants can view restricted bookings through 'Show Booking'
Any agents can access other agents bookings from the Event stream by clicking the 'Show Booking' link.
If you have any questions or need additional help, please reach out to support@gigwell.com or use the chat widget on your screen.